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Another cyber-attack hits a major brand we all know and many of us frequent. It’s splashed across the headlines, providing the kind of brand awareness no CEO, CTO or CMO ever wants. It’s the kind of headline that sparks fear in every customer that has ever done business with the company in the past.

WebRTC is far from being a production solution for large financial institutions. If and when it becomes one, it will not only provide major cost reductions, but will also introduce many additional benefits. One such benefit, which is key to financial organizations, is easier, fuller evidence keeping.

The contact center infrastructure industry is a multi-billion dollar industry, providing unified connectivity solutions to contact centers as well as interactive voice response, automatic call distribution, Web Customer Service and Workforce Optimization. Contact centers today have to invest quite a lot in having (and maintaining) even a very basic infrastructure for medium sized operations, and this investment goes up and up for bigger operations.